I'm kindly requesting American Express to please revisit your online user requirements and interface for registering or forgetting a password.
Your registration process was painful. Then when I was prompted to call, the line was dropped as I was holding. I went through the whole process probably 6 times having to re-enter my corporate card number. Very bad user experience both offline and online. So I respectfully ask you to restructure your registration and make it more intuitive and user-friendly.
Thursday, June 4, 2009
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